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SOLUTIONS
Content Delivery for Technology Companies
Reduce the load on your Support team by making your technical content easy to find and simple to navigate for your clients.
Ensure clients quickly find the answers they need whether they’re looking for pre-sales information or post-sales support.
Create a competitive advantage for your company.
Responsive web portals, native mobile apps, embedded help systems.
- Visual navigation automatically based on structure and taxonomy
- Find content quickly with full text search, faceted filtering and hit highlighting
- Create bookmarks and personal books (collections) of frequently used content
- Create contributions of feedback, annotations and new content
- Complete flexibility of look and feel, your technical content portal can match existing web properties
- Connected experience across all devices (mobile, web, embedded, etc)
Integration with the corporate portal
SSO
Standards based user authentication and Single Sign On (SSO)
CRM
Integration with leading CRM systems
Web CMS
Content delivery to an existing Web CMS
CMS/CCMS
Integration with leading Content Management Systems
Mobile
- Responsive delivery for mobile devices
- Delivery to native mobile apps with full offline support
Reporting and analytics: Understand how your content is being used and how it can be improved.
Analytics dashboard
Tracking users, page visits, search terms and more enables you to understand how your content is being used and how it can be improved
Custom analytics
Any user activity/action can be tracked and reported. For example tracking a user acknowledging an important content update or warning
Custom reporting
Custom reports of key metrics can be configured and output for your management team and for compliance purposes